Privacy Policy

The Service collects, uses and stores the bare minimum of your Personal Data necessary for the optimal functioning of the Service and to make sure that you are able to use the Service in a safe and responsible way.

Robin Assistant collects, uses and stores your Personal Data in accordance with the Dutch Law on the protection of personal data — the General Data Protection Regulation (GDPR / AVG), as modified.

Robin Assistant collects, uses and stores your Personal Data for the necessary purpose of the proper functioning and use of the Service. This includes, but is not limited to:

• Creation, identification, access to and protection of your user account
• Provision of the Service
• Billing purposes
• Customer support and/or technical support
• Improvement of the Service
• Prevention and detection of misuse of our system and/or a customer account
• Providing you with information related to your user account and/or use of the Service

Robin Assistant and any partner involved in providing the Service will store your Personal Data no longer than the time necessary to provide the Service, and in any case no longer than the maximum period permitted by the local laws on Personal Data protection.

We are proud of the fact that we have developed Robin Assistant by working closely with family members of persons under care, (health) care professionals, scientists, specialists, institutions and international organisations — in order to create the best possible tools for providing necessary care to people with special needs.

In order to run and operate a worldwide digital service we use a limited number of partners who provide necessary tools for our infrastructure and legal compliance. This includes, but is not limited to internet hosting companies, (web) security and testing specialists, payment providers, and legal and accounting professionals.

Robin Assistant and its partners are prohibited from using your Personal Data for any other purposes than to perform the Service. Personal Data may additionally be communicated to any employee of Robin Assistant or a specific partner involved in providing the Service. Communication to these third parties is limited to data necessary for the performance of their tasks.

Finally, Robin Assistant complies with legally binding requests from the Dutch authorities to share data only in the case of a legal investigation. Robin Assistant will never share data with authorities without proper legal order.

Robin Assistant uses industry-standard security technologies and procedures to protect your Personal Data against unauthorised access, use, disclosure or destruction. We take technical and organisational measures against unauthorised or unlawful access, accidental loss, destruction or damage. This includes secure server and hosting technology, regular back-ups, system monitoring, security testing, and upgrades to the Service.

Your personal information is protected by encryption. The encrypted communication is established using certified Secure Sockets Layer (SSL) technology, ensuring the confidentiality and integrity of exchanged information and authentication of the parties involved.

It is noteworthy that Robin Assistant does not save payment information, such as bank account numbers or credit card information. Payment information is processed by Payment Providers.

Registered users can always access the Personal Data they shared with us by logging in to the Dashboard and accessing the user account information in the menu. From there it is possible to edit, delete and input all relevant information. It is the responsibility of the User to provide valid information and to keep it up-to-date.

Beyond the information provided by the User, the Service may store information about the User's manner of usage where relevant to technical performance. This data is used to enhance the technical or functional performance of the Service.

You can request free access to your Personal Data processed and stored by Robin Assistant, and you can update or rectify your Personal Data at any time. Use our online Contact form to reach our Customer support team.

If you have permitted your computer to accept cookies, Robin Assistant may use cookies on its Website. Cookies are pieces of information that a website transfers to a local hard drive of the User's device for record-keeping purposes. Cookies make web-surfing easier by saving preferences and browsing patterns — for example, which language you prefer.

A cookie may enable us to relate your use of our Website to other information about you, including your Personal Data. Most web browsers can be set to inform you when a cookie has been sent and provide you with the opportunity to refuse it. Refusing a cookie may, in some cases, negatively impact the functioning of the Website or certain features.

Robin Assistant may use “clear GIFs” (also known as “web beacons” or “pixel tags”), or similar technologies, to evaluate Website usage information about visitors, update visitor information, and know whether you have visited a web page or received a message.

Robin Assistant servers may automatically collect your Internet Protocol (IP) address when you visit the Website. This number is automatically assigned to your computer by your internet service provider whenever you are on the internet. Your IP address helps identify you and ensure you have secure access to your user account.

Our server may also record the referring page, the pages and sections you visit, technical information about the type of web browser, device, operating system, related software and settings; any search terms you have entered; and other web usage activity. We use this for internal system administration, to diagnose problems with our servers, and to provide input for future development.

To summarise: Robin Assistant may use different standard internet technology tools to collect and analyse aspects of your usage of the Service. The only purpose of gathering this data is to ensure the reliable, safe and functional performance of the Service — so we can keep providing you the tools to assist the persons under care.

You may come on our Website and/or download the App from another website or source outside of the Service. Our Service may also contain links that let you leave it and access another website. Websites linked to or from our Service are not under the control of Robin Assistant and may have a different privacy policy. Our Policy applies solely to Personal Data acquired on our Website or through your use of our Service. We urge you to be careful when entering any Personal Data online outside of Robin Assistant — we accept no responsibility nor liability for these other websites and their use of your information.

From time to time, Robin Assistant may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies, in order to maintain the safe functioning and legal compliance of the Service. However, we will not use your Personal Data in a way materially different than described without giving you an opportunity to review the planned changes. We will email all active Users about a planned update at least 14 days prior to the planned changes.

Should you agree with these changes, your continued use of the Service indicates your acceptance of any changes and signifies your agreement to the updated terms.

Should you not agree with the updated terms, you should not continue to use the Website, App, or any other part of the Service. In this case you will be able to delete your user account — which will remove your Personal Data from the Service (the exception being fiscally required data items, which we are required to keep on record for 7 years as required by the Dutch Tax office under Dutch law).

Should you have any doubts or questions about the updated Policy, you may always use our online Contact form to get in touch with our Customer support. Our support agents will be happy to clarify everything for you 🙂