Terms of Service

All users of Robin Assistant (“Users”) shall use the Service in accordance with the terms stated in these Terms. Users may not use the Service unless they agree to the Terms. Such agreement is valid and irrevocable.

You agree to be bound by the Terms when you:

• Click to accept the Terms during the registration process, or otherwise agree to the Terms
• Access the website www.Robinassists.me or any other part of the Service
• Download and install the Robin Assistant mobile application to any supported digital device, including mobile phones and tablets. By downloading the App from Apple Store or Google Play you also agree to the applicable and binding terms of the license of Apple and Google
• Otherwise use the Service, as further described on the Website, Dashboard and App

Minors may use the Service only with consent from their parents or legal guardian. Furthermore, if Users use the Service on behalf of, or for the purposes of, an organisation — including business enterprises, non-profit institutions, national and international societies and other (health) care organisations — then that organisation shall also be deemed to have agreed to the Terms. Such agreement is valid and irrevocable.

By actually using the Service, Users are deemed to have agreed to the Terms. Such agreement is valid and irrevocable.

We are proud that we have developed Robin Assistant by working closely with family members of persons under care, (health) care professionals, scientists, specialists, institutions and international organisations. By agreeing to the Terms, we grant you a limited, non-transferable, non-sublicensable, non-reproducible, non-exclusive, revocable license to use the Robin Assistant Service. You may view the Website, create an account and use the Dashboard, download a copy of the App onto a digital device which you control, and use the App for your personal and professional purposes only, in order to provide care to people with special needs. We reserve all other rights.

As the Website and Dashboard are provided directly from our servers, and Robin Assistant is based in the Kingdom of the Netherlands, next to abiding by our Terms you are also accepting the applicable Dutch law.

As the App is distributed to Users through the distribution channels belonging to Apple and Google, in relation to your use of the App we license its use to you on the basis of these Terms, applicable Dutch law and any rules or policies applied by Apple Inc. and/or Google Inc. We do not sell the Robin Assistant App to you nor to Apple nor Google. We remain the owners of the Robin Assistant App at all times.

Users may not copy, reproduce, modify, adapt, redistribute, decompile, reverse engineer, disassemble, or create derivative works of all nor any parts of the Service. You must not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to the Service.

The content and materials within the Service are provided “as is”. Robin Assistant strives to keep all information accurate, valid and up-to-date, but makes no warranties, expressed or implied, and disclaims and negates all other warranties and liability — including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Robin Assistant does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials within its Service or on any sites linked to it.

In no event shall Robin Assistant or its partners be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials within our Service, even if Robin Assistant or a Robin Assistant authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Robin Assistant strives to keep all information represented within its Service accurate, valid and up-to-date. However, the information appearing within the Service could include technical, typographical, or photographic errors. Robin Assistant does not warrant that any of the materials are accurate, complete, or current, and reserves the right to make changes to the materials at any time without notice. Robin Assistant does not, however, make any commitment to update the materials.

As previously stated, Robin Assistant is based in the Kingdom of the Netherlands. Any claim relating to the Service, or parts thereof, shall be governed by Dutch law without regard to its conflict of law provisions. Users are obliged to check the local laws in their own country regarding the use of the Service.

Users are allowed to use Robin Assistant for the purpose it has been created for — providing care to people with special needs. Users shall not engage in the following when using the Service:

• Activities that violate the law, court verdicts, resolutions or orders, or legally binding administrative measures
• Activities that may hinder public order or customs
• Activities that infringe intellectual property rights (such as copyrights, trademarks and patents), fame, privacy, and all other rights of Robin Assistant and/or a third party
• Activities that transmit violent or sexual expressions; expressions that lead to discrimination by race, religion, ethnicity, nationality, creed, gender, social status, family origin, education; that induce or encourage suicide, self-injury or drug abuse; or anti-social expressions that lead to the discomfort of others and/or social unrest
• Activities that lead to the misrepresentation of Robin Assistant and/or a third party, or intentionally spread false information
• Activities that exchange the right to use our contents into cash, property or other economic benefits without Robin Assistant’s authorisation
• Activities that use the Service for sales, marketing, advertisement, soliciting or other commercial purposes (except those approved by Robin Assistant); for harassment or libelous attacks against other Users; or for purposes other than the Service’s true intent
• Activities that benefit or collaborate with anti-social groups, including criminal organisations and terrorist organisations
• Activities that illegally or improperly lead to the collection, disclosure, or provision of other people’s personal information, registered information, user history, or the like
• Illegal activities, as defined by the Dutch law and the applicable local laws of the User
• Activities that interfere with the servers and/or network systems of the Service; that abuse the Service by means of BOTs, cheat tools, or other technical measures; that deliberately use defects of the Service; or that interfere with Robin Assistant’s technological operation of the Service
• Other activities that are deemed by Robin Assistant to be inappropriate

Robin Assistant is a non-profit service created for providing care to people with special needs. Any person under care and their family members may use the Service free of charge, for the sole purpose of assisting the person under care.

In order to ensure the further development and maintenance of the Service, as well as continuous support to its Users, all professional Users — including individual professionals and (health) care organisations — are subjected to a recurring monthly payment fee, according to the subscription Plan of their own choosing. An invoice will be provided for each payment.

Users are responsible for fulfilling their payment obligations within due periods, including monthly subscription fees and one-off payments. Subscriptions are automatically renewed unless discontinued by the User prior to the new subscription period. You agree to provide us with accurate and complete billing information and to report all changes within 5 days of the change.

All payments are processed via a third-party payment processor (“Payment Provider”). You agree that the processing of payment transactions is subject to the terms, conditions and policies — including privacy policies — of the Payment Provider and your financial organisation.

Robin Assistant will automatically collect your monthly payment for the chosen plan. If, for whatever reason, a transaction does not go through after several attempts, we will send you a payment reminder email. Should you fail to complete the payment within the given deadline, we will temporarily suspend your account. Should you fail to complete the reactivation process within a further deadline, we will permanently deactivate your Robin Assistant account.

Robin Assistant publishes pricing on its Website and reserves the right to change pricing from time to time. We will inform Users in advance about any potential change in their monthly plans. If Users do not want to accept the new prices, they will be given an option to cancel the service — Robin Assistant will never start charging people more than what they signed up for.

Robin Assistant provides an invoice for each billing occurrence. Whether or not VAT is included depends on the place of residence of the User, according to Dutch law. Users can download invoices by accessing their Robin Assistant user account through the Dashboard. Professional Users can use Robin invoices for their tax reports, according to their local laws.

Robin Assistant processes payments in the currency that was available at the time of subscription activation. For an up-to-date overview of available currencies, please see our subscription Plans.

Robin Assistant does not offer refunds for used Services. However, if you believe we have charged you in error, you can contact our Customer support team through our online Contact form within 60 days of such charge. No refunds will be given for any charges older than 60 days.

When you log in to your User account you will find certain information relating to your use of the Service. In addition, Robin Assistant may also provide you with a receipt (by email) upon pre-payments for the Service (“Account Records”). The Account Records is the only statement of the account that we will provide to you — it is your responsibility to print and/or save copies for your records.

Robin Assistant reserves at its sole and absolute discretion the right to immediately disconnect, modify or suspend your access to the Service and offer you alternative solutions, when deemed that your use of the Service is, or at any time was, inconsistent with normal intended usage patterns related to your chosen plan. In addition, you will be required to pay the corresponding rates for commercial use of the Service for the entire period of time in which your use was inconsistent with and/or exceeding the intended use.

Robin Assistant guarantees the technical reliability of its Service. We accept the responsibility to further develop, maintain, upgrade, monitor, modernise, secure and otherwise improve the hardware and software necessary to maintain the functionality of the Service. Robin Assistant will act to the best of its ability to maintain the functionality of the Service no less than 99.8% of the time.

Robin Assistant reliability does not include the hardware, software and infrastructure provided to the User by third parties — examples include the User's internet connection, mobile data connection, computers and mobile devices. Robin Assistant does not guarantee reliability in locations where the use of its Service might be denied, blocked or limited by the authorities.

All ownership and intellectual property rights for any and all parts of the Robin Assistant Service — and any copies and derivative works thereof, regardless of form or media — including but not limited to patents, design rights, copyrights, trademarks, trade secrets and proprietary know-how, are and shall remain to be owned by Bemika Software. Nothing in these Terms shall constitute or be interpreted as a transfer of any such rights from Bemika Software to the User or any other party.

From time to time, Robin Assistant may revise these Terms. We reserve the right to update or modify these Terms, or any other of our policies, in order to maintain the safe functioning and legal compliance of the Service. We will email all active Users about a planned update at least 14 days prior to the planned changes.

Should you agree with these changes, your continued use of the Service indicates your acceptance of any changes and signifies your agreement to the updated Terms.

Should you not agree with the updated Terms, you should not continue to use the Website, App, or any other part of the Service. In this case you will be able to delete your user account — which will remove your Personal Data from the Service and automatically stop all recurring payments related to your User account (the exception being fiscally required data items, which we are required to keep on record for 7 years as required by the Dutch Tax office under Dutch law).

Should you have any doubts or questions about the updated Terms, you may always use our online Contact form to get in touch with our Customer support. Our support agents will be happy to clarify everything for you 🙂